sikat Account & Payment FAQ

No. Each person may hold only one active account on sikat. If we detect that you are operating multiple accounts linked to the same email, phone number, device, or payment method, we will close all accounts and may refund any balance to the original deposit method. Multiple accounts violate our terms and create fraud and anti-money-laundering risks. If you have accidentally created more than one account, contact our support team immediately to have the duplicate closed. We recommend keeping your account details—username, email, password—in a secure location so you do not need to create a second account.

On the sikat login page, click the "Forgot your password?" link. Enter the email address or phone number associated with your account. We will send a password-reset link to your email or an SMS code to your phone. Click the link or enter the code to create a new password. The reset link and code expire after 24 hours for security. If you do not receive the reset email or SMS within a few minutes, check your spam folder or contact our support team. Do not share your reset link or code with anyone. If you cannot access your registered email or phone, our support team can help verify your identity through other means—contact us via in-app chat or the help centre.

We at sikat protect your personal data using industry-standard encryption and secure data-centre practices. All data transmitted between your device and our servers uses SSL encryption. Your Know Your Customer information—name, date of birth, ID number—is stored in secure encrypted databases with limited access. We do not sell or share your data with third parties for marketing. Data is used only for account verification, payment processing, fraud prevention, and regulatory compliance. We retain data according to legal and banking requirements. For complete details on how we handle, store, and protect your information, please review our Privacy PolicyIf you have concerns about your data security or wish to request access to your personal information, contact our support team.

Our support team on sikat handles English and Indonesian. When you contact us via in-app chat, email, or the help centre, you can write in either language. Response times are typically within 2–4 business hours during standard working hours (Monday to Friday, 09:00–18:00 local time). During weekends and local holidays—Idul Fitri, Idul Adha, Imlek—response may take longer. Our team is trained to assist with account issues, payment questions, game rules, and technical problems. For complex legal or compliance matters, we may refer you to our compliance department, which typically responds within 3–5 business days.

We at sikat support deposits across a range of local payment channels. E-wallet methods (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet typically have lower minimum deposits and faster processing. Bank transfers via mobile banking, local payment, online payment, e-wallet virtual accounts may require higher minimums but offer flexibility and are commonly used during periods when e-wallet services experience high load. Exact deposit minimums and maximums vary by payment method and are displayed in the deposit interface when you log in. If you encounter a message stating your amount is outside the allowed range, try a different payment method or contact our support team. We process deposits during standard banking hours; transfers initiated outside banking hours may not appear until the next business day.

We do not charge fees on deposits or withdrawals processed through sikat. However, your bank or e-wallet provider may apply their own transaction fees depending on the payment method you choose. mobile banking, local payment, online payment, and e-wallet transfers typically carry no fees from the provider. Bank virtual account transfers (mobile banking, local payment, online payment, e-wallet) may include a small transfer fee charged by your bank, not by sikat. mobile banking payments are usually fee-free. We recommend checking with your bank or e-wallet provider about their fee structure before making a transaction. Your account balance on sikat reflects only our platform fees (none) and does not include any third-party charges. If you believe you have been incorrectly charged, contact our support team with your transaction ID.

Free bets and free spins are promotional credits that we may offer to new or existing account holders on sikat. Free bets allow you to place a wager on football markets or live-dealer tables without using your own balance. Free spins apply to slot games and allow you to spin reels without deducting funds. These credits are typically subject to terms—they may be non-withdrawable until wagered, may have expiry dates, or may carry minimum odds requirements. When you receive a free bet or free spins promotion, the terms and conditions appear in your account notifications and in the promotions section. You can view active free bets and their expiry dates in your account. Free credits are separate from your deposit balance and are clearly labeled. If you have questions about a specific promotion, check the terms link or contact our support team.

We at sikat offer markets on major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international competitions. Our coverage includes match odds, goal totals, handicap bets, and live in-game betting during matches. Markets are updated regularly as fixtures are scheduled. You can browse available markets in the football section of sikat, where matches are listed by league, date, and time. game information are displayed as fixtures approach and during play. Not all markets are available in all jurisdictions. For questions about specific matches or markets, check the match details page or contact our support team. Odds and market availability are subject to change based on fixture schedules and regulatory requirements.

sikat offers live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger, streamed from our multi-camera studios with real dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Live-dealer tables operate during extended hours and typically require a minimum wager per hand. Slots offer various themes, bonus features, and volatility levels. Both game types are available in the sikat app and mobile browser. You can view game rules, paylines, and return-to-player percentages within each game. Live-dealer tables show a live chat where you can interact with the dealer. If you experience technical issues during play—connection drops, game freeze—contact our support team immediately with your session ID and transaction details.

If you notice unauthorised transactions, logins from unfamiliar locations, or any suspicious activity on your sikat account, change your password immediately and contact our support team without delay. Provide transaction dates, amounts, and any other details you remember. Our team will investigate and may freeze your account temporarily to protect your balance. We will advise whether unauthorised transactions can be reversed. To prevent fraud, always use a strong unique password, do not share your login details, clear your browser cache after each session, and log out completely. If you use a shared or public device, consider logging out after every session. Enable notifications in your account settings so you receive alerts on deposits, withdrawals, and logins. Report suspicious emails or SMS claiming to be from sikat to our support team immediately.

Know Your Customer verification on sikat requires you to provide personal information and identity documents. During registration or when prompted, upload a clear photo of your national ID, passport, or official government-issued identification. You may also need to provide proof of address (utility bill, bank statement) issued within the last three months. Photos must be legible and show your full name, date of birth, and document number. Verification typically completes within 24–48 hours, but may take longer during high-volume periods. You will receive a notification when verification is approved or if additional information is needed. Until verification is complete, account features may be restricted. Do not submit forged or altered documents; doing so will result in permanent account closure and may trigger legal action. If your documents are rejected, contact our support team to understand why and what additional information may be needed.

sikat services are available only in jurisdictions where online gaming and wagering are legally permitted. We do not operate in jurisdictions where such services are prohibited or where we do not hold required licensing. It is your responsibility to verify that access and use of sikat comply with the laws of your jurisdiction. We do not name specific jurisdictions as legal or illegal; you must check with local government resources or legal professionals to determine if our services are available in your location. If we detect that you are accessing sikat from an unsupported jurisdiction, we may suspend or close your account and process a full refund. For questions about service availability in your specific region, review our Legal Notice or contact our compliance team.