sikat Casino & Sportsbook Data Care

This page describes what we collect when you use sikat and how we keep that data protected. We take your privacy seriously. Our sikat platform processes personal information only for account verification, payment settlement, fraud prevention, and legal compliance. We do not sell your data to advertisers or marketing firms, and we limit third-party access to what banking law and operational necessity require.

When you open an account on sikat, deposit via DANA, e-wallet, mobile banking, or bank transfer, or wager on Liga 1 and Champions League markets, we collect information tied to those transactions. This page outlines what we collect, how long we keep it, your rights, and how to contact us if you have privacy concerns. Our data practices comply with Indonesian banking regulations and anti-fraud standards.

Services on sikat are available only where local law permits. We do not knowingly collect data from users in jurisdictions where online gaming is prohibited. If you access sikat from a location where our services are not legally available, we reserve the right to suspend your account and process a refund of your balance.

What We Collect and How We Use It

Account and Identity Information

We collect your email address, password, full name, date of birth, and national identification number (or passport) during account creation and Know Your Customer (KYC) verification. This information is mandatory for compliance with Indonesian banking and anti-fraud law. We also collect your residential address, phone number, and payment method details (such as your bank account or e-wallet identifier).

We use this information to verify your identity, prevent account fraud, process deposits and withdrawals, and comply with regulatory requests. We do not use your personal data for marketing purposes without your explicit consent. If you receive promotional messages from sikat, you can opt out through your account settings or by contacting our support team.

Transaction and Behavioral Data

We record all your sikat activity: wagers placed on Liga 1, Piala Indonesia, Piala AFF, Champions League, and other football markets; live-dealer sessions; slot spins; and esports trades. We also log deposit and withdrawal transactions, including the payment method used, date, time, and amount. This data helps us detect unusual patterns, prevent fraud, and manage account disputes.

We collect device information—your device type, operating system, browser, IP address, and location data (country and city level, such as Jakarta, Surabaya, Bandung, or Medan). We use this to verify your account access, protect against unauthorized login, and comply with jurisdiction-specific access controls. We do not track your location with GPS precision; we rely on IP address geolocation for region identification.

Cookies and Tracking

Our sikat platform uses cookies to maintain your session, remember your login, and track your preferences (such as your preferred language or odds format). We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period to streamline your next visit). These are functional cookies necessary for the platform to operate; they do not track your browsing outside sikat.

We also use analytics tools to understand how users navigate our platform. This helps us identify broken features, improve payment flow, and optimize the sikat experience. Analytics data is aggregated and anonymized; we do not tie it to individual identities. If you wish to disable non-essential cookies, you can adjust your browser settings, though this may affect sikat's functionality.

Third-Party Processors

We work with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks such as mobile banking, local payment, online payment, e-wallet) to facilitate deposits and withdrawals. These partners receive your payment method information and transaction details as needed to complete transfers. We contractually require all processors to protect your data and use it only for payment purposes.

We may also use third-party fraud-detection and compliance-verification services. These services analyze transaction patterns and identity information to prevent money laundering and account compromise. We do not share more data than necessary with these partners, and they are bound by confidentiality agreements.

Your Rights and Data Management on sikat

Data Retention

We retain your KYC data (name, ID, address) for as long as your sikat account is active, plus five years after closure. This retention period complies with Indonesian banking law and anti-money-laundering regulations. Transaction records are kept for at least seven years to support audit and dispute-resolution processes. Cookies are deleted according to their expiration settings; session cookies are removed when you log out.

If your account is suspended or closed due to violation of our terms, we retain your data for the full legal retention period. We do not accelerate deletion even after account closure.

Access and Correction

You have the right to access the personal data we hold about you on sikat. You can download your account information, transaction history, and KYC documents through your account dashboard. If you notice an error—such as an incorrect name or address in your KYC record—contact our support team immediately. We will verify the correction request and update your data within standard business hours.

To request data access or corrections, use the in-app chat, email support form, or contact the address listed in the "Contact Us" section below. Include your account email and any identifying information to expedite the process.

Data Deletion and Account Closure

You may request account closure at any time through your sikat account settings or by contacting support. Upon closure, we will process any outstanding balance as a refund to your nominated payment method. We will then anonymize or delete personal data according to legal retention requirements. Some data (such as transaction records for audit purposes) may be retained in anonymized form beyond your account closure date to comply with banking regulations.

Note that deletion of data may not be immediate. We apply a 30-day grace period during which we can restore a closed account if you change your mind. After 30 days, your data enters our archival system for legal-retention purposes and cannot be recovered.

International Data Transfer

Our sikat infrastructure may store or process your data on servers located outside Indonesia. By using sikat, you consent to such international data transfer. We ensure that all international transfers comply with applicable law and are protected by contractual agreements requiring the same level of confidentiality as we maintain in Indonesia.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team through the in-app chat, email support form, or FAQ section. Our team aims to respond to privacy-related inquiries within 5 business days. For urgent privacy concerns—such as suspected data breach or unauthorized access—mark your request as urgent and our compliance team will prioritize your case.

You may also contact our data protection officer if you have formal complaints about our data handling. We work with local legal advisors to ensure our practices align with Indonesian data-protection and banking standards. Any formal complaints will be investigated and documented, and we will notify you of our findings within 30 days.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our operations, legal requirements, or technology. When we make material changes—such as expanding the third parties we share data with or changing our retention period—we will notify you via email or in-app notification at least 30 days before the change takes effect. Your continued use of sikat after the notification period indicates your acceptance of the updated policy.

Our commitment remains unchanged: we protect your data, we do not sell it, and we use it only for the purposes outlined in this policy. If you have any concerns about our privacy practices during Liga 1, Piala AFF, or any other sikat activity, reach out to our team. We are here to address your questions and ensure your confidence in sikat.